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Customer Support

Need help? Our expert customer service team of non-commissioned Moissanite and jewelry experts are just an email away. We’re here to help you learn about, purchase and care for your Moissanite jewelry.

  1. Company

    1. Why Shop at MoissaniteCo.com
    2. "What are your business hours?"
    3. "What is the MoissaniteCo.com email address?"
    4. See all 10 articles »
  2. Payment

    1. Payment methods offered
    2. "Do you offer discounts to return customers?"
    3. Financing Options
    4. See all 9 articles »
  3. Shipping

    1. International Shipping
    2. Shipping methods offered
    3. "Are any items available for immediate shipment?"
    4. See all 19 articles »
  4. Processing Time

    1. Processing & Manufacturing Times
    2. What is the status or shipping date of my order?
    3. Rush Orders
  5. Returns, Cancellations & Order Changes

    1. Making a change to an existing order
    2. Return policy
    3. Order Cancellations
    4. See all 10 articles »
  6. Warranty & Insurance

    1. Jewelry appraisals
    2. Moissanite warranty
    3. Jewelry warranty
    4. See all 5 articles »
  7. Repairs & Sizing

    1. Why Jewelry Insurance is Highly Recommended
    2. General jewelry repair information
    3. Ring Size Information
    4. See all 8 articles »
  8. Custom Orders & Design Service

    1. Will you set a Moissanite stone in my ring?
    2. Full Custom Design Service
    3. Ordering only the matching band from a wedding set
    4. See all 9 articles »
  9. Pricing

    1. "Do you offer wholesale pricing to retailers?"
    2. "Do you have any sales planned in the near future?"
    3. Pricing in Foreign Currencies
    4. See all 4 articles »
  10. Rewards

    1. Loyalty Rewards Program
    2. "How do I apply loyalty reward points to my order?"
    3. What is the Loyalty Reward Program?
    4. See all 4 articles »
  11. Layaway

    1. About Layaway
    2. "Can sale items be put on layaway?"
    3. "How do I cancel a layaway order?"
    4. See all 4 articles »