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Shipping

  • "What if my jewelry is lost during shipping?"

    MoissaniteCo.com takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages....

  • "Can you remove the signature requirement for delivery of the package?"

    All items are shipped with a signature required. In order to insure the package, our insurance company and Fedex require a signature. If we were to waive the signature requirement, if the package was ...

  • Shipping an address different than the billing address

    If payment is completed via credit card (not through Paypal) your order can be shipped to an address other than the billing address. Additional review and verification of your order may be required to...

  • "What happens if I am not available to accept delivery?"

    Fedex will attempt delivery 3 times before holding the package at the station for pickup. If after the 1st attempt you would prefer to pick it up in person at the Fedex station, please call the number...

  • Holding a package for pickup at Fedex

    For U.S. and Canada orders, we can request that Fedex hold the package at the nearest Fedex Office or Fedex station for pickup. To avoid delays or to be able to select the location please make the req...

  • Shipping to military APO addresses

    We are happy to ship to any military APO using the US Postal Service Priority Mail Service. APO mail shipments are fully insured and can typically take one to two weeks for delivery. ...

  • Shipping to P.O. Boxes

    We can ship an order to a U.S. PO box via USPS Priority service only if it is also your credit card billing address and it is located within the United States.  Otherwise we will need a physical addre...

  • "If I pay for overnight shipping, will the package arrive tomorrow?"

    Only loose stones and items in our one time discount section are avialable for immediate shipment. Otherwise the jewelry item is most likely made to order, and therefore there will be an applicable pr...

  • Packaging

    All of our jewelry is delicately shipped in a stunning, durable, unmarked blue jewelry box, and packaged in our beautiful dark blue MoissaniteCo jewelry tote bag with metallic silver lettering. It is ...